ETW’s Core Values

Working with ETW is based on the following shared values guiding our daily business:

Customer Orientation

The demands of our users and their satisfaction are our primary focus. We are committed to providing added value to our users and towards meeting their needs effectively and efficiently. We strive for accuracy, repeatability, availability and affordability. We are responsive to our users and colleagues and aim to get things done properly and in time.


Our users can rely on the quality of our data and confidentiality. We enjoy the mutual trust and respect for one another by using this strength to ease problem recognition, problem solution and decision-making.


Our strength rests on our wealth of experience, and the flexibility of our colleagues. We implement continuous improvements to deliver excellent service based on a healthy balance of innovation and tradition. Each test further trains our skills and provides valuable lessons, which are exploited for the benefit of all subsequent users.


We support each other professionally and in accordance with our individual capabilities and capacities, which may go beyond our core responsibilities when needed. As a team, we share successes and learn from our mistakes. We pursue effective teamwork based on honest and transparent communication to achieve the best results and express appreciation with praise and recognition when appropriate.

Global aviation is one driver of sustainable development, bringing together people, businesses and communities - supporting trade and tourism. To achieve the UN 2030 Agenda for Sustainable Development, safe, reliable, efficient and cost-effective air transport is an essential component. In this respect, ETW has defined its priorities and directly and indirectly supports the following UN Sustainable Development Goals:

Gender Equality
Decent Work and Economic Growth
Industry, Innovation and Infrastructure
Reduced Inequalities
Responsible Consumption and Production
Climate Action